777jaya Privacy Policy – Personal Data Protection for Malaysian Members

777jaya collects several categories of personal data from our members across different contexts. Below is a detailed explanation of each category:

1.1 Personal Identity Information

• Full name as shown on official identification documents
• National identity card number (MyKad) or passport number for identity verification (KYC) purposes
• Date of birth to verify that you meet the minimum age requirement of 18 years
• Gender (optional, for the purpose of personalising your experience)
• Nationality and country of residence

1.2 Contact Information

• An active, reachable email address
• Malaysian phone number (used for two-factor authentication and important communications)
• Malaysian residential address (required for advanced KYC verification)

1.3 Financial Information

• Details of the payment methods you use — including account numbers associated with Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks
• Records of all deposit and withdrawal transactions in Malaysian Ringgit (MYR)
• Records of wins, losses, and wagers for legally required reporting purposes

1.4 Technical & Device Information

• IP address and approximate geographical location
• Web browser type and version
• Operating system and device type (phone, laptop, tablet)
• Unique device identifier (device ID) for security purposes
• Access logs including session date, time, and duration

1.5 Platform Usage Information

• A complete record of each gaming session, including games played, bet amounts, and outcomes
• Game preferences and usage habits for personalisation purposes
• Interactions with platform features such as search, filters, and menu navigation
• Communication records with the customer support team

777jaya collects personal data through several different channels:

2.1 Directly from You

Most data is collected directly when you interact with our platform — during account registration, profile completion, deposits or withdrawals, customer support contact, promotional form submissions, or KYC document uploads. Directly provided data is the most accurate, and we rely on you to keep it up to date.

2.2 Automatically Through Technology

When you browse and use the platform 777jaya, our systems automatically collect technical and usage data through cookies, server logs, web beacons, and similar tracking technologies. This data is collected for security, platform performance, and user experience improvement purposes.

2.3 From Legitimate Third-Party Sources

In limited circumstances, we may receive personal data from legitimate external sources, including identity verification service providers (for KYC processes), payment providers (to confirm transaction status), and industry fraud-prevention databases (to protect the platform from illegal activity). All data obtained from third-party sources is handled under the same strict privacy standards.

777jaya uses your personal data solely for the following legitimate and necessary purposes:

3.1 Service Provision & Management

• Creating and managing your account on the 777jaya platform
• Processes deposits and withdrawals in MYR via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX
• Providing access to over 2,000 games including slots, Live Casino, table games, Malaysia Super League and EPL Sports Betting, and e-sports
• Providing effective and relevant customer support
• Sending important account notifications such as deposit confirmations, successful withdrawals, and security updates

3.2 Security & Fraud Prevention

• Verifying member identity to prevent fraud and money laundering
• Detecting and investigating suspicious activity or violations of the terms of use
• Protecting the integrity of the platform and the fairness of all games for every member
• Fulfilling reporting obligations to regulatory authorities where required by law

3.3 Platform Improvements & Personalisation

• Analysing usage patterns to improve the design, performance, and functionality of the 777jaya platform
• Recommending relevant games or promotions based on your history and preferences
• Testing new features and measuring their effectiveness before public release

3.4 Marketing Communications (with Your Consent)

With your consent, 777jaya may use your contact information to send promotional offers, reload bonuses, updates on new games, and special events. You may withdraw this consent at any time through your account settings or via the unsubscribe link in any marketing email.

3.5 Legal & Regulatory Compliance

Certain personal data is retained and processed to fulfil our legal obligations under Malaysia's Personal Data Protection Act (PDPA) 2010, anti-money laundering (AML) requirements, and platform licensing requirements. Data processed for these purposes cannot be deleted upon your request for as long as those legal obligations remain in effect.

777jaya does not sell or transfer your personal data to third parties for their own commercial purposes. However, we do share data in the following limited and legitimate contexts:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to support platform operations — including payment solution providers (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX), internationally certified gaming software providers, secure cloud service providers, and identity verification service providers. All these providers are contractually bound to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements & Authorities

777jaya may disclose your personal data to the relevant authorities if required by Malaysian law, a court order, or a valid official investigation. In all such cases, we disclose only the minimum data necessary and will notify you where we are legally permitted to do so.

4.3 Regulatory Bodies & Independent Audits

As a licensed platform, 777jaya may need to share operational data (not individual personal data) with regulatory bodies and independent audit firms conducting game fairness and compliance assessments. All such parties are bound by strict confidentiality agreements.

4.4 Business Transfers

In the event of any corporate restructuring, merger, or acquisition involving 777jaya, member personal data may be transferred to the new entity. In such cases, you will be notified in advance, and the privacy policy protecting your data will remain in effect or be replaced with one offering an equivalent level of protection.

777jaya continually invests in the latest security infrastructure to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

5.1 Technical Measures

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of data at rest using industry-standard encryption algorithms
• Two-factor authentication (2FA) is available and encouraged for all member accounts
• Intrusion detection systems (IDS) and multi-layered firewalls to protect server infrastructure
• Regular vulnerability scanning and annual penetration testing by independent cybersecurity firms
• PCI DSS compliance for all payment and financial card data

5.2 Organisational Measures

• Access to members' personal data is restricted to staff who require it for their specific roles only (the "least privilege" principle)
• All staff who handle personal data are required to complete mandatory data protection training
• Binding non-disclosure agreements (NDAs) are signed by all staff and contractors
• Documented security incident response procedures that are tested on a regular basis
• Ongoing internal audits of data handling practices

5.3 Data Breach

In the event of any security breach that may affect your personal data, 777jaya committed to notifying you within a reasonable timeframe once the breach has been confirmed. We will explain the nature of the incident, the data that may have been affected, and the steps we have taken and are taking to contain and rectify the situation.

5.4 Your Responsibilities

The security of your data also depends on your own actions. 777jaya recommends using a strong and unique password, enabling two-factor authentication, not sharing your login details with anyone, and logging out of your account after each session — especially when using a shared device.

Platform 777jaya uses cookies and similar tracking technologies to enhance your experience, maintain security, and understand how our platform is used.

6.1 Types of Cookies We Use

• Essential Cookies (Required): Required for core platform functionality such as login session management, security, and language preferences. These cookies cannot be disabled as they are essential to platform operation.
• Performance & Analytics Cookies: Collecting information on how you use the platform — which pages you visit, how long you spend on them, and what you click. This data is used in aggregate to improve the 777jaya platform.
• Functional Cookies: Storing your preferences such as preferred language, display settings, and saved login details (if you have enabled the "Remember Me" feature).
• Personalisation Cookies: Helps us recommend relevant games and promotions based on your activity history on the 777jaya platform.

6.2 Managing Cookies

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect platform functionality 777jaya and you may be unable to log in or use certain features in full.

6.3 Cookie Duration

Session cookies expire automatically when you close your browser. Persistent cookies are stored on your device until their set expiry date or until you manually delete them. The cookies we use typically last between 30 days and 2 years, depending on their purpose.

Under the Malaysian Personal Data Protection Act (PDPA) 2010 and the privacy policy 777jaya, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact us by email at support@777jaya-bangla.com stating the right you wish to exercise, your full name, account number, and details of your request. 777jaya will process your request within 30 business days. In more complex cases, this period may be extended to 60 days, with prior notice to you.

8.1 Data Retention Period

777jaya retain your personal data only for as long as it is needed for the purposes stated in this policy or as required by Malaysian law. The following are general guidelines for our retention periods:

• Active account data: For the duration of your active membership on the 777jaya platform
• Financial records & transaction data: Minimum 7 years from the transaction date, in accordance with Malaysian financial law requirements
• KYC & identity verification data: Minimum 5 years after account closure in accordance with AML requirements
• Customer support communication logs: 3 years from the date of interaction
• Marketing data (where consent has been given): Until consent is withdrawn or 3 years of inactivity
• Technical data & access logs: 12 months for security and troubleshooting purposes

8.2 Deletion & Anonymisation Process

When data is no longer needed and there is no legal obligation to retain it, 777jaya will securely delete it using methods that ensure the data cannot be recovered. For data that must be retained but no longer needs to be linked to your identity, we may apply an anonymisation process whereby the data is kept in aggregated form with no personal identifiers.

8.3 Data Storage Location

Personal data of Malaysian members is stored in data centres located within the Asia region. Any cross-border data transfers, where applicable, are carried out with adequate safeguards in place, including standard data transfer agreements that comply with Malaysia's PDPA requirements.

Platform 777jaya is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from children or minors under the age of 18.

All new account registrations go through an age verification process designed to detect and prevent underage individuals from creating accounts. Should we find that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account.

If you believe a minor may have registered an account on our platform, please contact our support team 777jaya promptly so that we can investigate and take the appropriate action. Reporting such matters is our shared responsibility in keeping this platform safe from any form of misuse.

777jaya reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. All amendments will be published on this page with a revised "Updated" date.

For material amendments — that is, changes that significantly affect how we handle your personal data — we will notify you via:

• A clear in-platform notification on 777jaya when you log in
• Email to your registered email address at least 14 days before the amendments take effect
• The updated date at the top of this document

Continued use of the platform 777jaya after the effective date of the Privacy Policy amendment constitutes your acceptance of the latest version. If you do not agree with the changes made, you have the right to close your account before the amendment takes effect and request deletion of your data in accordance with the procedure set out in Section 7.

If you have any questions, concerns, or requests regarding the Privacy Policy 777jaya this or how we handle your personal data, please contact us via:

• Email: support@777jaya-bangla.com — response within 2 business days for privacy enquiries
• Live Chat: Available on the platform after login, 24 hours a day, 7 days a week
• Formal Data Requests: Please send an email with the subject line "Personal Data Request – [Your Account Number]" for faster processing

For formal privacy complaints that our team has not resolved to your satisfaction, you have the right to refer the matter to the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital. We are fully committed to cooperating with any official data protection investigation.